Wow ... I made it through!
Monday morning was the beginning of a very trying 3 days for me. I attended a crash course in the Fundamentals of ITIL for 2 days, and then took the exam for certification on the last day. I can honestly say I have never studied so hard in my life!
We went through 400-500 slides worth of material in those 2 days; material that I had a very difficult time absorbing, since it is in an area I have very little background in (IT Service Management). It was tough to relate what I was learning to anything I already knew. In addition, much of what we were learning were lists of things, and definitions of terms that were at many times inconsistent with the way I have used the terms in the past.
Regardless, God was good - I received an email this afternoon that told me I had passed the exam. I didn't ace it, or even do as well as I had hoped (31 out of 40 questions correct - 78%), but considering the circumstances, I am pleased with the results:

Click on the graphic below if you are interested in more information on what I am talking about here ...

-- BK